Answers To Your Questions
HOW LONG WILL MY ORDER TAKE TO SHIP?
Online orders require 10-14 Business Days (plus transit) to process. Custom orders and online orders with our powder coating option selected require a minimum of 14-21 business days to process.
CAN I RUSH MY ORDER?
Our rush production service is guaranteed to ship out in 5 business days. A rush service fee of 25% will be applied to the cost of the product portion of the order. Ground shipping will still apply unless otherwise requested by the client to chose a faster shipping method.
NOTE: Transit times are in addition to production/processing times outlined above. Transit times are determined by location and the average is 2-4 business days nationwide.
HOW DO YOU SHIP?
We use FedEx Ground Service for most orders nationally and Canada Post for destinations not covered by FedEx. Parcel size (dimensions and weight) and handling determine our published shipping rates which are subject to change.
DO YOU SHIP INTERNATIONALLY?
No. We currently ship to Canadian addresses only.
CAN I PICK UP MY ORDER?
Yes, we allow pick up orders. Please contact us by phone or email to arrange as our showroom is by appointment only.
WHAT IS YOUR RETURN POLICY?
There is a 25% re-stocking fee for any and all returns for standard sized/stock items. The customer is responsible for return shipping and associated costs. Return credits or refunds are issued within 30 days of receipt of inspected goods. There are no returns for custom orders or stock items that have been modified or powder coated.
WILL THE RAW STEEL PRODUCTS RUST?
Protect your raw steel products by applying a clear coat steel coating or wax treatment. You may also chose to paint your raw steel products using a rust paint have them professionally powder coated.
DO YOU OFFER POWDER COATING?
Yes. We offer professional powder coating in several popular colours and finishes including but not limited to textured matte black, bronze, stamped black, gunmetal, graphite, gloss white, sparkle silver and ivory. Other colours and finishes are available! Contact us to enquire.
WHAT FASTENERS DO I USE?
Our standard bore holes on all of our products are 1/4″. The quality and length of fasteners will be determined by your project. Feel free to contact us if you have specific questions. We sell GRK RSS 1/4″ x 1.5″ screws for most applications. In addition, we can direct you to some nationwide retailers.
WHAT ARE MY PAYMENT OPTIONS? IS YOUR SITE SECURE?
Our secure payment system for online orders is managed by PayPal. We also offer direct email invoice by PayPal. In both methods, major credit cards are accepted nationwide or customer’s have the option to use their own PayPal account if applicable. For any order that cannot be processed by this method we will accept email transfer (direct invoicing only).
DO YOU OFFER WHOLESALE PRICING?
We offer discounted rates for recognized resellers, retailers, artisans and furniture makers. Please contact us for details.